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Frequent questions

  • What products can I send?
    You must consider the regulations for shipping and importing merchandise and parcels in Peru before making your shipment. For example, with the DNI (Peruvian identification card) you can make 3 imports per year without paying customs taxes, while with the RUC (taxpayer registry) there is no limit other than the declared value. You should always consult with your representative or authorized agent, here is a list of examples: You can send ● Electronic parts and equipment. ● Documents. ● Cosmetics. ● Clothes and shoes but make sure they are new ● Toys. ● Medical parts and equipment. ● Spare parts for cars. ● Telecommunications parts and equipment. ● Computer Parts and Equipment. ● Cell phones with proper approval. ● No more than 4 identical products You cannot send ● Vitamins, masks (digemit permission needed) ● Used clothes and shoes ● Batteries. Explosives. ● Drain cleaners and bleach. ● Scuba tanks. ● Pornography. ● Skins. ● Pyrotechnic Games. ● Gunpowder. ● Explosive material. ● Ammunition. ● Grenades.
  • How do I pay my shipping?
    An invoice with the payment button is sent to your email.
  • My card is in soles, does it work?
    If the bank is responsible for converting to dollars.
  • How can I create a locker?
    It is very simple, enter the following link and fill in your data, the system will return a confirmation email with your locker number and the way you should mark your packages when you make an online purchase. www.veloexpress.us/casillero
  • Does the shipping price include shipping to provinces?
    NO. We make deliveries to the agency of your choice, shipping to provinces is borne by the customer.
  • How can I know the status of my package?
    It's simple, all customers have their mailbox which they can enter through the following link www.veloexpress.us/casillero
  • When do you send my package?
    Once you have paid your invoice, you can pick up your package or, if it is in the province, request delivery through an agency of your choice.
  • What days do the flights to Lima leave?
    Wednesdays and weekends leave, the load must be in the warehouse two days before the shipment to be processed.
  • How long after the flight leaves does my package arrive?
    Once the flight leaves for Lima, it takes 2 to 3 business days in Lima, since all the packages are checked by customs in Peru. Shipping to the province depends on the location.
  • My Peru card is used to pay?
    If all cards are accepted, you just have to make sure that your card is enabled for international payments.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It's a great way to help people navigate your site and can even boost your site's SEO.
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